Установка

osTicket содержит собственный инсталлятор который поможет вам пройти весь процесс установки.

Рекомендации

Для установки osTicket вам необходим web сервер с установленными PHP 4.3 (или выше) и MySQL 4.1 (или выше). Если вы не уверены отвечает ли ваш сервер этим требованиям, пожалуйста, согласуйте со своим хостером или веб-мастером перед продолжением установки.

osTicket требует включения PHP директивы short_open_tag. Данная директива может быть установлена в php.ini, .htaccess или httpd.conf в зависимости от ваших прав доступа.

Getting Started

At this point you should have downloaded latest osTicket. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /osticket/, /helpdesk/ or /support/ depending on your preference. Basic knowledge of using FTP is a plus at this stage. If you don't know how to use FTP, we would recommend you read the documentation supplied with your FTP client and learn the basics of uploading and setting permissions on files.

Инсталлятору osTicket необходимо чтоюы файл ost-config.php был доступен для записи который вы найдете в каталоге include. Пожалуйста далее следуйте инструкциям инсталлятора.

Установка

Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL e.g http://www.yourdomain.com/support. Alternatively you can enter the URL to it into your browser address bar e.g http://www.yourdomain.com/support/setup/

osTicket's installation script will attempt to auto-detect paths and any permission issues. Please follow the instructions to finish up the installation process.

If the script spots any configuration errors then it will not allow you to continue until the errors are corrected.
If everything checks out, you will be presented with a form to fill in the information that osTicket now requires.
If any errors occurs, go back and check the data entered.
On valid data the script will create and populate the database plus write a configuration file.
Note that the installer performs basic configuration required to get osTicket up and running. Further configuration is required, post-install, to make the system fully functional.

Finishing Up

If the setup script has finished running with no errors, then congratulations osTicket is installed. You can now log in with the username and password you created during the install process. After verifying that the installation completed correctly - your next step should be to fully configure your new support ticket system for use. But before you get to it please take a second to cleanup.

Change permission of include/ost-config.php to remove write access
Delete setup directory
Enable the system

Once you have done the above, you can proceed with the next step, Post-Install Setup.